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May 17, 2017 | Recode

“Slice is bringing mobile commerce to the $45 billion U.S. pizza market, empowering independent merchants to compete with the big boys, and is part of a broader trend we see with technology uniting consumers and the merchants they love at a very localized level. It’s pretty rare we find an entrepreneur like Ilir who has built a company from scratch to reach thousands of merchants and more than 2,000 cities on a very small amount of invested capital. We can’t wait to see what he and the team accomplish over the next few years as they build a phenomenal platform that benefits both consumers and independent pizzerias around the world.” -- Jeff Richards

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April 25, 2017 | TechCrunch

Large brands are under more pressure than ever to deliver great customer service to consumers, especially as ecommerce, mobile and new modes of communication like in-app chat, text and social platforms become the majority of interactions. Unfortunately, most global brands are still running legacy technology platforms built 15-20 years ago in this area and can’t handle any of these new modes of interaction. The Gladly team set out to solve this enormous problem and has built an amazing platform along the way serving some of the world’s largest brands. We’re excited to back Joseph, Mike and the team as they go after this enormous market.